Delivery Information

At FindWell, we take care to ensure your order reaches you safely and as efficiently as possible. Delivery times vary depending on the size of the product, stock availability, courier requirements and your location.

Mainland Great Britain Delivery

We offer free delivery to Mainland Great Britain on all orders unless otherwise stated.

We aim to process and dispatch orders as quickly as possible, normally within 1–3 working days, subject to stock availability.

Smaller items will usually arrive within approximately 1–3 working days after dispatch.

Larger furniture items may require a specialist courier and can typically take approximately 7–14 working days. In some cases, the courier may contact you directly to arrange a suitable delivery date.

Delivery estimates are provided as a guide and are not guaranteed.

Large Furniture Deliveries

Depending on the size and weight of your order, larger pieces may be delivered using a specialist furniture courier, pallet service or two-person delivery service.

Please ensure:

• Someone is available to accept the delivery.
• Your delivery address and telephone number are correct.
• There is suitable access for the item being delivered.
• Any narrow roads, staircases, restricted entrances or other access concerns are reported to us before dispatch.

Some specialist couriers will contact you directly to arrange or confirm delivery.

Delivery does not include assembly or installation unless this is specifically stated on the product page.

Scottish Highlands, Islands and Offshore Locations

Some products may not be available for delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands or other offshore locations.

Additional delivery charges may also apply.

Please contact us before placing an order to these locations so we can confirm availability and provide an accurate delivery quotation.

International Delivery

International delivery may be available on selected products only.

Please contact us before ordering and provide:

• The product you are interested in
• The quantity required
• Your full delivery address
• Your postcode or ZIP code
• A contact telephone number

We will confirm whether delivery is available and provide an estimated delivery timeframe and quotation.

Where applicable, import duties, local taxes and customs charges are not included unless specifically confirmed otherwise and may be payable by the recipient.

Tracking Your Order

Where tracking information is available, it will be provided using the email address or telephone number supplied at checkout.

For larger furniture deliveries, the courier may contact you directly to arrange or confirm your delivery.

Delivery Delays

While we always aim to meet our estimated delivery times, occasional delays can occur due to courier disruption, stock availability, severe weather, remote delivery locations or circumstances outside our control.

If we become aware of a significant delay affecting your order, we will contact you as soon as possible.

Damaged or Incorrect Orders

Please inspect your order and its packaging as soon as reasonably possible after delivery.

If an item arrives damaged, incomplete or incorrect, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the outer and inner packaging

Please keep all original packaging until the issue has been resolved.

Need Help?

For delivery questions or to check whether we can deliver to your location, please contact:

Email: liam@findwell.shop

We aim to respond within one working day.