Shipping policy

Delivery Information

At FindWell, we take care to ensure your order reaches you safely and as quickly as possible. Delivery times may vary depending on the size of the product, its availability and your location.

Mainland Great Britain Delivery

We offer free delivery to Mainland Great Britain on all orders.

We aim to dispatch orders within 1–3 working days. Most orders then arrive within approximately 1–3 working days, although larger furniture items and deliveries to remote locations may take a little longer.

Once your order has been dispatched, tracking information will be provided where available.

Large Furniture Deliveries

Depending on the size and weight of your order, larger pieces may be delivered by a specialist furniture courier or pallet delivery service.

Please ensure:

Someone is available to accept the delivery.
The delivery address and contact number are correct.
There is suitable access for larger items.
Any narrow roads, staircases, restricted entrances or access concerns are reported to us before dispatch.

Delivery does not include assembly or installation unless this is specifically stated on the product page.

Scottish Highlands, Islands and Offshore Locations

Additional delivery charges may apply to:

Scottish Highlands and Islands
Northern Ireland
Isle of Man
Isle of Wight
Channel Islands
Other offshore locations

Please contact us before placing your order so we can confirm availability and provide the best possible delivery quotation.

International Delivery

International delivery may be available on selected products.

Please email us with:

The product you are interested in
The quantity required
Your full delivery address
Your postcode or ZIP code
A contact telephone number

We will then confirm whether the product can be delivered to your location and provide a personalised shipping quotation and estimated delivery timeframe.

Import duties, local taxes and customs charges are not included unless we confirm otherwise and may be payable by the recipient.

Tracking Your Order

Where tracking is available, your tracking details will be sent using the email address or telephone number provided at checkout.

Some larger deliveries may require the courier to contact you directly to arrange or confirm delivery.

Delivery Delays

While we always aim to meet our estimated delivery times, occasional delays can occur due to courier disruption, severe weather, remote delivery locations or circumstances outside our control.

Should we become aware of a significant delay, we will contact you as soon as possible.